How can we help?

Yes! For our 'Premium' and 'Artisan' plans, we offer complimentary White Glove Delivery. Our team will bring the item into your room of choice, assemble it, and remove all packaging materials.

In-stock items typically arrive within 5-10 business days. Custom or made-to-order pieces may take 4-8 weeks depending on the complexity of the design.

Currently, we only ship within the contiguous United States. We are working on expanding to Canada and Europe in late 2026.

Absolutely. We offer over 50 fabric and leather options for most of our upholstery items. You can order free swatches to see and feel the material before purchasing.

Yes, sustainability is our core value. All our wooden furniture is crafted from FSC-certified timber or reclaimed wood to minimize environmental impact.

We recommend regular vacuuming with a soft brush attachment. For spills, blot immediately with a clean, dry cloth. Do not rub. Professional cleaning is recommended for deep stains.

Our standard warranty covers manufacturing defects for 1 year. Premium members get a 5-year warranty covering frames, springs, and joinery. Artisan members enjoy a lifetime warranty.

Yes, we offer repair services for out-of-warranty items for a fee. Please contact our support team with photos of the issue for a quote.

We accept returns within 30 days of delivery. The item must be in original condition. A restocking fee of 15% applies unless the item arrived damaged or defective.

Simply log in to your dashboard, go to "My Orders," and select the item you wish to return. Follow the prompts to generate a return shipping label.